Spire Integrated Solutions Warranty Policy for PRIMUS, LYNX, CSI Jewett, & SCIENTEK brands.
1. SCOPE
Spire Integrated Solutions provides this limited warranty to the original purchaser of any sterilizer or related equipment manufactured and/or sold under the PRIMUS Sterilizer Company LLC, SCIENTEK Technology Corp., LYNX
Products Group LLC, or CSI Jewett brands.
2. Standard Warranty Coverage
All Equipment is warranted to be free from defects in materials and workmanship under normal use and operation for a period of 13 months from the factory ship date.
3. Pressure Vessel/ Refrigeration Coverage
PRIMUS Sterilizers | Autoclaves – 15 Years
Boilers | Steam Generators – 5 Years
Limited to the original equipment Manufacturer’s warranty period, whichever is shorter. This coverage applies solely to the pressure vessel shell and its permanent structural welds. It does not extend to trim components, control systems, instrumentation, gaskets, valves, seals, or any other part not forming part of the pressure-retaining shell itself — those items remain subject only to the Standard Warranty Period described in Section 2, and to the exclusions in Section 5.
CSI JEWETT
All refrigeration compressors have a standard 5-year warranty.
4. Conditions of Coverage
This warranty applies only if the Equipment is continuously maintained under a Spire Integrated Solutions or ASA Preventive Maintenance (PM) Contract, or any other arrangement that has been approved by Spire Integrated
Solutions. All PM contracts/ PMs completed must be available to Spire Integrated Solutions for warranty validation.
Requirements
PRIMUS Sterilizer brand Steam, air, and water quality must be maintained and verified through proper documentation.
- Chloride levels exceeding 0.8 ppm will void coverage. Chloride levels must be verified by a calibrated test method consistent with AAMI ST108/ST79 guidance, performed at each scheduled PM inspection and documented in the Equipment’s maintenance log.
- Where a Spire Integrated Solutions’ or ASA’s test result and a Customer-obtained test result conflict, the result
obtained by Spire Integrated Solutions or the ASA’s certified technician using calibrated equipment will supersede unless Customer provides comparable independent laboratory verification within 10 business
days of the disputed reading. - Spire Integrated Solutions reserves the right to review all related documentation before processing any claim.
In the event of a pressure vessel claim, Spire Integrated Solutions will conduct a full vessel inspection and steam
quality analysis. If failure is determined to result from poor water/steam quality, improper maintenance, or
other excluded conditions, inspection and service costs will be billed to the Customer.
LYNX | SCIENTEK | CSI JEWETT BRANDS
Please refer to the operating manual for specifications on water quality. It is the customer’s responsibility to ensure
adherence to water and utility standards mentioned in the manual or the approved submittal(s).
5. Exclusions
This warranty does not cover failures or issues resulting from:
- Improper Use or Service.
- Use of non-approved parts or replacements.
- Abuse, neglect, or misuse.
- Unauthorized service, modifications, or repairs.
- Lack of preventive maintenance.
- Improper installation (not performed by Spire Integrated
Solutions or approved ASA). - External or Environmental Causes.
- Acts of God (lightning, flooding, etc.).
- Utility issues (steam, water, electricity, compressed air, exhaust, building drains).
- Building utility or environmental problems.
- Parts & Wear Items.
- Normal wear and tear.
- Expendable/consumable parts, including but not limited to: bulbs, gaskets, valve kits, rebuild kits, filters, sight
glasses, printer paper, pH probes, fuses, door seals, lubricants.
Software & Controls
Software, firmware, and control-system programming, except as separately warranted under Spire Integrated Solutions’ software license and support terms, if applicable.
Other
Calibration services performed more than 30 days after installation.
Shipment damage
Important: If a service technician determines the issue is not covered by warranty, an invoice will be issued for time,
travel, and applicable services.
Examples of Non-Warranty Issues
Building utility problems (power, water, or steam supply) that do not meet the specifications as set out in the submittal documents. Improper installation or final connections by others. Environmental conditions or equipment misuse. Use of unapproved chemicals that can cause corrosion, scaling, or other defects. Contact Spire Integrated Solutions for a list of approved products.
6. Warranty Disclaimer and Limitations of Liability
Customer’s sole and exclusive remedy, and Spire Integrated Solutions’ entire liability, for any breach of this warranty is limited, at Spire Integrated Solutions’ sole discretion, to: (i) repair of the defective part or Equipment; (ii) replacement of the defective part or Equipment; or (iii) refund of the purchase price paid for the affected Equipment. In no event will Spire Integrated Solutions’ total liability arising out of or relating to the sale, installation, or servicing of the Equipment exceed the purchase price paid by Customer for the specific unit giving rise to the claim, regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise.
Spire Integrated Solutions is not responsible for:
- Loss of business or profits.
- Incidental or consequential damages (where permitted by law).
- Any implied warranties beyond the stated warranty period.
This warranty is non-transferable and applies only when the Equipment is installed, operated, and maintained in accordance with Spire Integrated Solutions’ requirements at the specified location. Repairs performed under warranty do not extend the original warranty period.
7. Service Requirements & Claim Process
Warranty coverage requires documented preventive maintenance performed by Spire Integrated Solutions or a
Spire Integrated Solutions’ Authorized Service Agent, including the use of Spire-recommended annual preventive
maintenance parts.
Inspection Frequency
Pressure Vessel Equipment (e.g., sterilizers, steam generators): Follow the operating manual Non-Pressure Vessel Equipment (e.g., washers, other units): Semi-annual inspections.
Claim Submission Process
All claims must be submitted directly to Spire Integrated Solutions and not through ASAs or sales representatives. Authorized Service Agents (ASAs) may assist the Customer in documenting a suspected warranty issue in the field.
For example, capturing readings, photographs, or PM records. Only Spire Integrated Solutions may adjudicate and
approve warranty claims.
A valid Return Materials Authorization (RMA)
- (RMA) must accompany all claims, and parts must be returned to the respective Brands as per the RMA. Failure
to return the parts may result in an invoice being raised for the part. - All parts replaced under warranty become the property of Spire Integrated Solutions.
- Claims must be emailed to: Service@spire-is.com (CC: tech.support@spire-is.com).
Spire Integrated Solutions will acknowledge receipt of all claims within 10 business days. This acknowledgment
confirms receipt only and does not constitute approval or acceptance of the claim, nor a waiver of any term, condition, or exclusion of this warranty.
8. Maintenance Compliance Requirement
Warranty coverage does not replace the need for proper preventive maintenance. Customers must provide documentation of routine service, including replacement of recommended PM parts, to remain eligible for warranty
support.
9. Governing Terms
This Warranty Policy is issued subject to, and should be read together with, Spire Integrated Solutions’ Terms and
Conditions of Sale, which govern the purchase agreement between Spire Integrated Solutions and Customer, including provisions relating to governing law, venue, and dispute resolution.
In the event of any conflict between this Warranty Policy and the Terms and Conditions of Sale, the Terms and Conditions of Sale will control, except with respect to warranty coverage periods and exclusions expressly stated
in this Policy, which will control.
10. Additional Coverage
Extended or specialty coverage may be available. Please contact your sales representative for details.
Spire Integrated Solutions manufactures the PRIMUS, LYNX, CSI JEWETT, and SCIENEK brands of life science and healthcare equipment.
F2431 SPIRE Warranty Document Rev 3.0/09172026